Terms and
Conditions

1 

Scope

For the business relationship between Occino and you, the purchaser of goods through the online sales platform at the web address www.occino.lu (Occino Online Shop), the following general terms and conditions (AGB or terms and conditions) apply in their valid version at the time of contract conclusion. Goods, as defined by these terms and conditions, include all perfumes that can be purchased through an online order on the Occino Online Shop.

2

Contractual Partner

The purchase contract is concluded between Occino, owned by Anne Dietze Leser, 12, rue Marcel Schmit, L-3563 Dudelange, Grand Duchy of Luxembourg, and you, the purchaser of goods through the online shop. All offers from Occino are non-binding. The sale is subject to the availability of the goods and components used.

3

Conclusion of Contract

The presentation of perfumes in the online shop is not a legally binding offer but an invitation to place an order. Only adults are allowed to place orders. By clicking the [Buy/Order with obligation to pay] button, you submit a binding order for the goods listed on the order page.

4

User Account

For placing an order, we ask you to create a personal customer account by entering a username and a password.

5

Order

An item in the shopping cart does not automatically validate the order. Validation of the order occurs upon successful payment and receipt of an automatic confirmation via email to the email address you provided.

6

Prices and Shipping Costs

The prices stated on the product pages include the statutory value-added tax. All prices are subject to change. Occino guarantees all prices listed, except in the case of a display error. Shipping costs for Luxembourg are free for a gross purchase value of 50 euros or more. Different conditions apply to other countries. If shipping costs apply, they will be displayed on the product pages in the shopping cart system and/or on the order page.

7

Payment

All offers from Occino are non-binding. The sale is subject to the availability of the goods and components used. By clicking the Buy/Order with obligation to pay button, online payment by credit card becomes due. All prices include the statutory value-added tax. We offer you the payment system of Stripe, which operates according to strict security standards and guarantees secure handling of credit card data. The order is accepted after the verification of credit card data is completed by the [Stripe] system. Please ensure the accuracy of the credit card type and the validity of your credit card.

8

Delivery

The goods will be delivered to the shipping address you provided electronically by a delivery service selected by us. We strive to process and ship your order as quickly as possible. The goods, unless otherwise stated, will be dispatched within 3-5 working days after receipt of payment. If the ordered goods are not available from stock or if we need more time to process your order, you will receive a notification by email. In the event of force majeure or other causes beyond the control of Occino, or if your specified delivery address is incorrect, Occino cannot be held liable for any non-delivery of the ordered goods.

9

Right of Withdrawal

In the event of supply shortages of goods and raw materials necessary for the correct processing with the customer after the conclusion of the contract, Occino is entitled to immediately withdraw from the contract with the customer. Occino undertakes to inform the customer promptly about the non-availability of the service. A total price already paid by the customer will be refunded promptly.

10

Retention of Title

Until all claims against the customer have been fully settled, the delivered goods remain the property of Occino.

11

Defect Liability

In the case of a defect, the legal provisions apply. Occino is not liable for damages caused to the customer by defective delivery. Occino assumes no liability for material and non-material damages that could arise from the incorrect application of the delivered perfumes. Technical reasons may cause color deviations or other differences in layout between the preview of the perfume and the screen and the actual delivery.

12

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. Please note that returns of our perfumes are only possible to a limited extent for hygienic reasons, as they are cosmetic products. Please refer to the Exclusion of the Right of Withdrawal section for more information. If you exercise your right of withdrawal, you must bear the cost of returning the goods. The regulations governing the right of withdrawal are detailed in the following withdrawal policy:

13

Withdrawal Policy

You have the right to withdraw from this contract within fourteen days without giving any reason (withdrawal period). The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, take possession of the goods. If you wish to withdraw from the contract, you can inform us of your decision to withdraw by means of a clear statement (e.g., a letter sent by post or an email). You can formulate the withdrawal yourself or use the sample withdrawal form, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired.

Sample Withdrawal Form To: Occino, Anne Dietze Leser, 12, rue Marcel Schmit, L-3563 Dudelange, Grand Duchy of Luxembourg Email: a.leser@occino.lu

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• I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()

• Ordered on ()/received on ()

• Name of the consumer(s)

• Address of the consumer(s)

• Signature of the consumer(s) (only if communicated on paper)

• Date Consequences of Withdrawal: If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment for the reimbursement as you used for the original transaction unless expressly agreed otherwise; in any case, you will not incur any fees for such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, Occino, Anne Dietze Leser, 12, rue Marcel Schmit, L-3563 Dudelange, Grand Duchy of Luxembourg, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

14

Exclusion of the Right of Withdrawal

Returns of our perfumes are only possible to a limited extent for hygienic reasons, as they are cosmetic products. If the seals on the packaging are intact and the perfumes are in unused original condition, we accept your return and refund any amounts already paid. Incomplete, damaged, worn, or altered items cannot be accepted and are excluded from withdrawal. In particular, Occino does not accept multiple returns of perfumes in succession by a customer.

15

Copyright

All content on this website, such as texts, data, photos, images, graphics, logos, and product descriptions, is protected by copyright. All company and brand names, including their trademarks, are the property of the owners. Reproduction of the website and online shop as well as their commercial use is prohibited.

16

Closing Remarks

If parts or individual formulations of these terms and conditions do not, no longer, or not fully comply with the applicable legal situation, the remaining parts of these terms and conditions remain unaffected in their content and validity. Changes to these provisions require, unless otherwise specified, written form. The same applies to the waiver of the written form.

17

Dispute Resolution

We always strive for an agreement with the customer. The European Commission has created an internet platform for online dispute resolution. The platform serves as a point of contact for the out-of-court resolution of disputes concerning contractual obligations arising from online purchase contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr.